FREQUENTLY ASKED QUESTIONS

How safe and secure is your facility?

At Infinity Storage, we pride ourselves on ensuring that your possessions are stored in a safe environment. Our security features include an electrified perimeter fencing, 24-hour on-site security guards, alarm systems as well as 24-hour CCTV surveillance. Entry into our facility is only via strict access control. 

View Security Features

What is the term of the lease?
At Infinity Storage, we are flexible and accommodate our clients’ needs, so the decision is left up to you. Your rental contract can be month-to-month, or it can be a long-term lease, which could allow you special discounts.
How much does it cost to rent a storage unit?
There are many factors that determine the price of an Infinity Storage unit. Size, type of unit, ground floor vs 1st floor, availability and duration all play a role in determining the price. Promotions and discounts are also run on a regular basis. Call us now for exact pricing
When can I access my storage unit?

You are able to access your unit from 7am to 7pm, Monday to Sunday 365 days a year. Should you need office assistance, the office is open from 8am to 5pm, Monday to Friday, and from 8am to 1pm on Saturdays. The office is closed on Sundays and Public Holidays .

How do I know which size I need?

Once you have finished packing, use tape to mark out a 3m x 3m or 6m x 3m area on the floor of your home or garden, depending on what size you think you will need.

The next step would be to pack your items within the taped area, to see if they will roughly fit in this area. Most of our units have a 3m high ceiling, so you can also stack your items to verify their height. Should the size you have marked out not be sufficient, consider renting a bigger unit or renting more than one. Discounts are available when renting multiple units.

Should you plan to access your unit regularly, a larger unit might be more convenient than a unit that is filled to capacity, as this will allow you more manoeuvring space . View Unit Sizes

What are some tips when packing and storing my items in a unit?
  • Use good quality boxes, and choose the right size. Use small boxes for heavier items, and large boxes for light items. Do not use garbage bags, as they tear easily and offer little protection to your belongings. 
  • To maximise your storage space, stack all the way to the ceiling by placing heavier and similar sized items at the bottom, and lighter items on top. Odd shaped items should be stored last, to avoid wasting space.
  • Plan ahead! Allow for walkways down the centre of your unit, to make accessing items easier. Alternatively, pack those items you will need the most often near the front of your unit, closer to the door.
  • Label your boxes clearly on all sides, and consider making an inventory of all your items for future reference.
  • Protect your fragile goods with bubble wrap or newsprint and make sure to label boxes with these fragile items accordingly. Never place heavy items on top of boxes containing glassware and other breakable items.
  • For more storage tips, click here.
Where can I get boxes and other moving supplies from?
Everything you will need to get packing is available at our offices. For more info on which items we stock, please click here.

MOVING TIPS

Packing and storing your boxes and items
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Be Prepared

Ensure that you have all the packing supplies you need before you start packing your goods. Please click here to visit our Moving Supplies page to see which items you may need.
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Good Quality Boxes

Use good quality boxes and choose the right size. Use small boxes for heavier items, and large boxes for light items. Do not use garbage bags, as they tear easily and offer little protection to your belongings.

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Label Clearly

Label boxes clearly on all sides for easy identification.
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Protect Fragile Items

Protect your fragile goods with bubble wrap or newsprint, and make sure to label the boxes with these fragile items accordingly. Never place heavy items on top of boxes containing glassware and other breakable items.

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Optimise Space

Take advantage of space in furniture drawers and fridges, by packing items in these spaces. Be sure to leave the fridge door wedged open for circulation, and to avoid mildew.
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Don't Overload

Tape up your boxes with good quality tape, and ensure that they are not bulging or breaking at the seams.

Do not overload boxes, as they should not be heavier than what an average person can lift. It is also important not to underpack boxes, as the contents can shift whilst being transported, and could be crushed under the weight of heavier boxes and items.

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Use Boxes of Similar Size

Try to use boxes that are similar in size and shape, to allow for easy stacking.
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Compact

Make items as small as possible, by disassembling them. Then put all the screws in a plastic bag and tape them to your disassembled item. Wrap items together by using the non-sticky side to avoid tape residue.

STORAGE TIPS

Organising your storage unit
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Maximize Space

To maximise your storage space, stack your boxes to the ceiling by placing heavier and similar sized items at the bottom, and the lighter items on top. Store your odd shaped items last, to avoid wasting space.
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Plan Ahead

Allow for walkways down the centre of your unit to make it easier to access the items later. Alternatively, pack those items that you will frequently be using near the front of your unit, closer to the door.
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Inventory List

Consider making an inventory of all your items for future reference, as well as to establish a value of your goods. We recommend obtaining insurance on your goods.
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Ease of Access

Should you plan to access your unit regularly, a larger unit might be more convenient than a unit that is filled to capacity, as this will allow you more manoeuvring space.
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Ventilation

Avoid stacking boxes and items against the walls, to allow for ventilation to decrease the possibility of moisture build-up. We recommend leaving at least 10cm between the walls and your goods.
Storing clothes, appliances, furniture or equipment
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Hang Items

Only store clothes and curtains on hangers, if you are using a wardrobe box. This will prevent wrinkling and damage to the items.
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Protect

Use moth balls in boxes where clothing or linen is stored.
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Vacuum Seal

Never use garbage bags to store your clothes. Only use plastic bags for clothing when they are vacuum sealed.
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Clean Appliances

Thoroughly clean all fridges, freezers, washing machines, etc. before storing, and ensure that the doors are wedged open. Make use of all the empty spaces within these appliances to store items.
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Drain Fuel

Drain fuel and oil from lawnmowers, leaf blowers, weed eaters, etc. This will prevent other items in your unit from adopting a fuel odour, and protect your clothing and other items from being damaged in the case of a leak. Petrol and oil are also a fire hazard, and not permitted to be stored.
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Remove Batteries

Remove batteries from all equipment, to avoid damage from leaking batteries.
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Metal Items

Metal items, such as bicycles, may rust over time if not protected. To prevent this from occurring, clean all metal surfaces and wipe with a relevant product.
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Couches

Store couches upright to save room. Never place heavy items on couches or mattresses, in order to avoid possible damage.

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Wrap furniture

Wrap your furniture and mattresses in protective material, in order to protect them from damage during moving and storing.
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Tables

Pack under and on top of tables to save space. Often, the legs can also be removed for easier storing of furniture. Remember to wrap the legs in bubble wrap, and tape all screws in a plastic bag to the items for future use.
Storing fragile goods
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Glass

Individually wrap all glass items with newsprint or bubble wrap, before storing and labelling boxes accordingly. Never stack heavy items on top of boxes containing glassware and other fragile items.

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Mirrors & Pictures

Wrap mirrors and pictures individually in bubble wrap, and protect the corners of the items. Mark as fragile and store vertically away from walls.
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Cushion Fragile Items

Cushion fragile items in boxes, and keep them towards the top of the boxes, so they don’t break.
Prohibited items include but are not limited to:
  • Food or perishable goods, unless approved by the lessor in writing, and provided that such goods are protected from and do not attract vermin.
  • Plants, birds, fish, or any other living creatures.
  • Combustible, flammable, explosive or oxidizing materials, liquids or gases.
  • Chemicals, compressed gases, radioactive materials, biological agents, waste materials, asbestos, pollutants, toxic or hazardous materials, contaminated goods, or other materials of a potentially dangerous nature;
  • Firearms, weapons, ammunition, explosives, or other components thereof.
  • Any item which emits any fumes, smells or odours.
  • Any item of high value requiring specialist storage including, but not limited to, jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines, or items which are irreplaceable, such as works of art and items of personal sentimental value.
  • Any illegal substances, illegal items, goods illegally obtained, or unsafe goods.
  • Anything that may damage the storage unit in any way whatsoever.