FREQUENTLY ASKED QUESTIONS
How safe and secure is your facility?
At Infinity Storage, we pride ourselves on ensuring that your possessions are stored in a safe environment. Our security features include an electrified perimeter fencing, 24-hour on-site security guards, alarm systems as well as 24-hour CCTV surveillance. Entry into our facility is only via strict access control.
What is the term of the lease?
How much does it cost to rent a storage unit?
When can I access my storage unit?
You are able to access your unit from 7am to 7pm, Monday to Sunday 365 days a year. Should you need office assistance, the office is open from 8am to 5pm, Monday to Friday, and from 8am to 1pm on Saturdays. The office is closed on Sundays and Public Holidays .
How do I know which size I need?
Once you have finished packing, use tape to mark out a 3m x 3m or 6m x 3m area on the floor of your home or garden, depending on what size you think you will need.
The next step would be to pack your items within the taped area, to see if they will roughly fit in this area. Most of our units have a 3m high ceiling, so you can also stack your items to verify their height. Should the size you have marked out not be sufficient, consider renting a bigger unit or renting more than one. Discounts are available when renting multiple units.
Should you plan to access your unit regularly, a larger unit might be more convenient than a unit that is filled to capacity, as this will allow you more manoeuvring space . View Unit Sizes
What are some tips when packing and storing my items in a unit?
- Use good quality boxes, and choose the right size. Use small boxes for heavier items, and large boxes for light items. Do not use garbage bags, as they tear easily and offer little protection to your belongings.
- To maximise your storage space, stack all the way to the ceiling by placing heavier and similar sized items at the bottom, and lighter items on top. Odd shaped items should be stored last, to avoid wasting space.
- Plan ahead! Allow for walkways down the centre of your unit, to make accessing items easier. Alternatively, pack those items you will need the most often near the front of your unit, closer to the door.
- Label your boxes clearly on all sides, and consider making an inventory of all your items for future reference.
- Protect your fragile goods with bubble wrap or newsprint and make sure to label boxes with these fragile items accordingly. Never place heavy items on top of boxes containing glassware and other breakable items.
- For more storage tips, click here.
Where can I get boxes and other moving supplies from?
Good Quality Boxes
Use good quality boxes and choose the right size. Use small boxes for heavier items, and large boxes for light items. Do not use garbage bags, as they tear easily and offer little protection to your belongings.
Protect Fragile Items
Protect your fragile goods with bubble wrap or newsprint, and make sure to label the boxes with these fragile items accordingly. Never place heavy items on top of boxes containing glassware and other breakable items.
Tape up your boxes with good quality tape, and ensure that they are not bulging or breaking at the seams.
Do not overload boxes, as they should not be heavier than what an average person can lift. It is also important not to underpack boxes, as the contents can shift whilst being transported, and could be crushed under the weight of heavier boxes and items.
Use Boxes of Similar Size
Ease of Access
Store couches upright to save room. Never place heavy items on couches or mattresses, in order to avoid possible damage.
Individually wrap all glass items with newsprint or bubble wrap, before storing and labelling boxes accordingly. Never stack heavy items on top of boxes containing glassware and other fragile items.
Mirrors & Pictures
Cushion Fragile Items
- Food or perishable goods, unless approved by the lessor in writing, and provided that such goods are protected from and do not attract vermin.
- Plants, birds, fish, or any other living creatures.
- Combustible, flammable, explosive or oxidizing materials, liquids or gases.
- Chemicals, compressed gases, radioactive materials, biological agents, waste materials, asbestos, pollutants, toxic or hazardous materials, contaminated goods, or other materials of a potentially dangerous nature;
- Firearms, weapons, ammunition, explosives, or other components thereof.
- Any item which emits any fumes, smells or odours.
- Any item of high value requiring specialist storage including, but not limited to, jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines, or items which are irreplaceable, such as works of art and items of personal sentimental value.
- Any illegal substances, illegal items, goods illegally obtained, or unsafe goods.
- Anything that may damage the storage unit in any way whatsoever.